You've done the strategic work. You’ve unearthed the authentic, compelling story at the core of your business. It’s powerful, it’s clear, and it’s sitting in a beautifully designed PowerPoint deck. Now what?
For many companies, this is where the journey ends. The narrative becomes a forgotten artifact of a branding exercise. But a brand story isn't a static document; it's a verb. It is a guide for action, an active strategy that should shape every decision you make.
Here are three ways to take your narrative off the page and weave it into the very fabric of your organization.
1. Hire and Onboard Through Your Story
Your company culture is your brand story lived internally. The best way to build a culture that reflects your narrative is to hire people who are already aligned with its core principles. Your story should become a filter for talent, attracting those who are excited by your mission and repelling those who aren't a good fit.
How to do it: During interviews, ask questions that probe for values, not just skills. If your brand story is about resilience, ask candidates to describe a time they overcame a major obstacle. Onboard new hires by immersing them in the origin story, the mission, and the "why" behind your brand from day one.
2. Design Your Customer Experience Around the Narrative
Every interaction a customer has with your brand is an opportunity to either reinforce or contradict your story. Your narrative should be the blueprint for your customer experience (CX). It should dictate the feeling you want to evoke at every single touchpoint.
How to do it: If your story is about empowerment and simplicity, is your checkout process simple and empowering? If your narrative is built on warmth and human connection, does your customer support feel warm and human, or is it cold and robotic? Map your entire customer journey and ask at each step: "Does this moment prove our story is true?"
3. Create Content That Proves, Not Just Promises
Your marketing content shouldn't just state your brand story; it should provide tangible evidence of it. Telling people you are innovative is forgettable. Showing them your innovation in action is unforgettable. This is the core of an effective content strategy.
How to do it: Instead of an ad that says "we care about our community," publish a series of articles featuring the incredible work your community members are doing. Instead of a social media post that claims you're an expert, host a webinar that generously shares your expertise. Use your content to show, not just tell.
A story that is lived becomes authentic, powerful, and undeniable. It transforms from a marketing message into your most important business strategy.
Is your brand narrative actively shaping your business? At siri.ink, we help you not only craft your story but also build the strategy to live it every day. Contact us to learn more.
